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Massachusetts Department of Family and Medical Leave (DFML)

Elevating the PFML application experience for Massachusetts residents through testing.

Last Call Media developed a robust testing solution to streamline the Paid Family and Medical Leave (PFML) application process, minimize disruptions, and instill greater trust in government solutions.
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Paid Family and Medical Leave for the Commonwealth of Massachusetts
Seramount's Online Portal in WordPress
Executive Office of Technology Services and Security

Transforming Government Services with AI: Massachusetts' Next-Generation Chatbot

Last Call Media partnered with Massachusetts to pilot an AI-driven chatbot that understands and answers questions the way people actually ask them.
A white, textured concrete wall with a carved arrow pointing left, showing subtle shadows and cracks.
Continuous delivery to HIAS.
Implementing A Digital Media Strategy With Measurable Results
Consulting and continuous delivery.
Getting FITiST fit to startup.
Continuous delivery to the council.
A national treasure migrated to AWS with no downtime.