Competencies and contracts
Contracting vehicles.
- Massachusetts ITS81
- Mass Digital Services Master Contract
Competencies.
- Empathy-led research and design
- Inclusive user research and usability testing
- Information architecture & content strategy focused on resident needs
- Accessibility audits ensuring WCAG 2.1 AA compliance
- Visual design systems, journey mapping, and service blueprints
- Agile product delivery
- Outcome-driven product strategies aligned with agency mission
- Iterative development using Scrum, SAFe, and hybrid methods
- Risk management, feature prioritization, and multi-vendor coordination
- Quality-driven engineering
- Scalable, API-driven applications (Drupal, WordPress)
- Cloud-native infrastructure (AWS, Azure, GCP) with IaC
- CI/CD workflows, automated QA, and observability tools
- AI-assisted engineering and chatbot implementation
Technical Expertise.
- Frontend and Design: React, Next.js, TypeScript, GraphQL, REST, Figma, WCAG 2.1 AA
- Infrastructure and DevOps: AWS, Azure, GCP, Terraform, Docker, Kubernetes, CI/CD (GitHub Actions, Jenkins), New Relic
- Data and AI: Python, Airflow, AWS Lex, AWS Bedrock, BigQuery, GA4, ETL pipelines, Data Reporting
Certifications.
- UX/UI and Accessibility: CPACC (IAAP), NN/g UX Certification, Trusted Tester (508)
- Project Management: SAFe Agilist, Scrum Master, PMP
- Technical: AWS Certified Solutions Architect, Terraform Certified Associate, Acquia Certified Developer