Competencies and contracts

Contracting vehicles.

  • Massachusetts ITS81
  • Mass Digital Services Master Contract


Competencies.

  1. Empathy-led research and design
    • Inclusive user research and usability testing
    • Information architecture & content strategy focused on resident needs
    • Accessibility audits ensuring WCAG 2.1 AA compliance
    • Visual design systems, journey mapping, and service blueprints
       
  2. Agile product delivery
    • Outcome-driven product strategies aligned with agency mission
    • Iterative development using Scrum, SAFe, and hybrid methods
    • Risk management, feature prioritization, and multi-vendor coordination
       
  3. Quality-driven engineering
    • Scalable, API-driven applications (Drupal, WordPress)
    • Cloud-native infrastructure (AWS, Azure, GCP) with IaC
    • CI/CD workflows, automated QA, and observability tools
    • AI-assisted engineering and chatbot implementation
       

Technical Expertise.

  • Frontend and Design: React, Next.js, TypeScript, GraphQL, REST, Figma, WCAG 2.1 AA
  • Infrastructure and DevOps: AWS, Azure, GCP, Terraform, Docker, Kubernetes, CI/CD (GitHub Actions, Jenkins), New Relic
  • Data and AI: Python, Airflow, AWS Lex, AWS Bedrock, BigQuery, GA4, ETL pipelines, Data Reporting
     

Certifications.

  • UX/UI and Accessibility: CPACC (IAAP), NN/g UX Certification, Trusted Tester (508)
  • Project Management: SAFe Agilist, Scrum Master, PMP
  • Technical: AWS Certified Solutions Architect, Terraform Certified Associate, Acquia Certified Developer