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The new DocuWare.com on Drupal.

Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht

Originally built with many cumbersome integrations on an outdated proprietary .ASP CMS platform, DocuWare.com could no longer serve the company’s current and future needs. As the project lead, LCM collaborated with DocuWare’s team spread across four different global locations. With the Drupal panels module, a custom content creation workflow that imported content from multiple distinct systems and built a fully-functional online community was developed. LCM’s integrations with all vital external systems (CRM, document management, and software licensing), as well as the data tunnels established between the website and critical internal systems at DocuWare, allow tens of thousands of customers to share ideas and resources across DocuWare’s regional networks for the first time in the history of the company. The result is a seamless customer experience across all divisions, deployed in under six months.

DocuWare, in the midst of a rebranding effort and needing to refresh its online presence, contacted Last Call Media to update its content management system. Its massive website, with multiple integrations to external servers and an outdated proprietary .ASP CMS, could no longer serve the company’s needs and was not flexible enough for DocuWare’s expected growth trajectory. 

Last Call worked in cooperation with DocuWare’s web services teams in the US and Germany to manage collaboration efforts between four firms in different global locations. This project allowed Last Call Media to take the Drupal panels module to new limits—develop a custom content creation workflow, import content from multiple distinct systems, and build a fully-functional online community. Each firm contributed individual elements of the design, content strategy, and brand development, making this a truly exciting collaborative process.

Last Call’s maintenance of integration with all vital external systems (customer relations management, document management, and software licensing), as well as the data tunnels established between the website and critical internal systems at DocuWare allowed tens of thousands of customers to share ideas and resources across DocuWare’s regional networks for the first time in the history of the company. The result is a seamless customer experience across all divisions, deployed in under six months.