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Reimagined on Drupal 8, in six sprints.
Rainforest Alliance
Processes
  • Agile/Kanban
  • Agile/Scrum
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Jeff Landfried

In the fall of 2016, the Rainforest Alliance and Last Call Media launched an exciting redesign of www.rainforest-alliance.org, built on Drupal 8, employing seasoned agile software development methodologies. Our productive partnership with the Rainforest Alliance resulted in a technically groundbreaking site that allowed users unprecedented access to the riches of their content after just four months of development.  The tool is now primed to drive the Rainforest Alliance’s critical end-of-year development activities. 

People seem really, really happy with it. YAY!!

Danielle Cranmer, Web Manager

How we did it

Over the years, RA has cultivated a repository of structured content to support their mission. While the content is primarily displayed as long form text, there is a wide variety of metadata and assets associated with each piece of content.  One of the primary goals of the new site was to enable discovery of new content on the site through automatic selection of related content driven by the metadata of the content the user was viewing.  Additionally, RA had a future requirement for advanced permissioning and publishing workflows to enable stakeholders outside of the web team to play a role in the content lifecycle.

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Drupal 8 was selected for this project based on several factors.  First, its focus on structured data fit well with Rainforest Alliance’s need for portable and searchable content.  Second, the deep integrations with Apache Solr allowed for a nuanced content relation engine.  Solr was also used to power the various search interfaces.  Third, Drupal has historically had powerful workflow tools for managing content.  While these tools weren’t quite ready for Drupal 8 when we built it, we knew they would be simple to integrate when they were ready.  In short, Drupal was a perfect fit for the immediate needs, and Drupal 8 met the organization’s longer term goals.
 

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Kelly Albrecht
Senior Digital Producer

We've been getting lots or praise, internally and externally.  Brava, team!

Melissa Normann, Senior Manager Web Strategy and Development

At the close of Sprint 6, there were zero critical and only 3 moderate issues. The final Sprint/Project review had only 3 support questions, launching as arguably the most impressive Drupal 8 site launched within a year of the initial release this latest major version on the Open Source CMS, and most importantly in time for Rainforest Alliance's major end-of-year donation campaign. The site delivers on its promise to showcase the Rainforest Alliance’s exciting and informative messages and beautiful imagery, and stands as testimony for the efficacy of the agile approach.

Read the full case study here.

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Purchasing workflow and subscription management.
DeepIS
Processes
  • Agile/Scrum
Team Leadership
  • Senior Producer
    Sean Eddings
  • Senior Development
    Tom Fleming

Success meant they needed new automation for their process.

Unable to keep up with manually processing a high volume of new and existing B2B customer requests, DEEP Information Sciences (DeepIS) asked Last Call Media to build an online self-service subscription management service on top of their Drupal 7 site.

The service needed to enable customers to create an account, provide necessary marketing metadata for DeepIS’ marketing team, and guide customers through the sales process from subscription estimation to subscription purchase, renewal, and upgrade. Customers also needed to access content related to their service, DeepSQL, online in real time. 

How we did it

Leveraging AngularJS, LCM built a seamless custom subscription purchasing workflow app to guide the user through the dynamic purchasing workflow by feeding and pulling data as necessary to and from HubSpot, their marketing automation tool; SalesForce, their CRM; and Zuora, their subscription management service.

The custom subscription calculator in the AngularJS app pulled in data in real time from Zuora, using Zuora’s APIs, so users were presented with the most up-to-date pricing. Once the purchasing workflow was complete, the user’s card was charged and they received an email with their receipt and license key moments later, all without speaking to a DeepIS representative.

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Sean Eddings
Senior Producer

This implementation solved the problem where a prospective customer had to email or call DeepIS to purchase a subscription and manage their account. The new online workflow slashed the conversion time by eliminating the need to call DeepIS to purchase a subscription, increased customer satisfaction, and significantly increased revenue for DeepIS. With the biggest barrier to conversion eliminated, users were now clicks away from purchasing a subscription.

Further, with event-triggered email campaigns using HubSpot, DeepIS was able to strategically nurture customers on the trial or free plan to upgrade to a paid plan. Data from SalesForce, Drupal, and Zuora was fed to HubSpot email campaigns increasing the likelihood of a user purchasing a paid subscription. The emails had a unique URL generated by SalesForce, and the user could provide their credit card information and upgrade their subscription with a few clicks.

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Building the new WPI.edu.
Worcester Polytechnic Institute
Processes
  • Agile/Scrum
  • XP
Team Leadership
  • Senior Producer
    Sean Eddings
  • Senior Development
    Jeff Landfried

Clinically speaking, our recent work with Worcester Polytechnic Institute is a testimony to Last Call Media’s approach to the initial project phases of Discovery, Strategy, and Information Architecture.  That said, the most important part of this story is how our flexible and adaptable work process embraced by both the WPI and Last Call Media teams resulted in a process and a final outcome the meets WPI’s stakeholder needs. Strong partnership-building was the goal from the outset, and it paid off in strong relationships and expectations satisfied.

Project Goals Last year, WPI embarked on a discovery and strategy phase with Last Call Media in order to

  • Improve performance
  • Increase engagement
  • Reduce technical debt and operating costs

Thanks to WPI’s commitment to collaboration, the redesign of wpi.edu represents one of Last Call Media’s most comprehensive involvements from start to finish of any project to date.  We acted as more than designers and developers, but instead as all-encompassing strategic management consultants, working with WPI to organize multiple stakeholders toward the realization of stated and unstated goals.

How we did it

The project had humble beginnings. WPI had a lot of ideas which they’d translated into a giant content model spreadsheet.  We meticulously ensured that we understood it all, guiding a wireframe process in which we were able to make significant contribution to the decision making that yielded a highly intuitive structure.  We took each step iteratively, building piece-by-piece, soliciting feedback, and then building the next iteration.  We facilitated a dialogue between administrators, college communications, their design department, Acquia and their IT department to map the landscape of business requirements, organizational needs, and their desired design aesthetic.  

On the technical side, we reviewed their existing RedDot site, and built a ‘scraper’ to scrape select content off of their existing site and import the data into its new structure in Drupal. We open sourced the scraper too.  Next we built a flexible layout system of building blocks that enabled them to build pages however they needed. We dubbed them ‘widgets’, WPI called them ‘elements’, but they were central to satisfying their desire for incredibly flexible layouts that allowed them to build unique layouts on any given page.

As part of the creative partnership, Last Call Media’s creative team worked closely with WPI to improve the look and utility of the Events Pages, the Calendar and a database of accolades they maintain.  The outcome was a set of tools that present information in simple and digestible ways.  WPI’s communications team helped LCM fully understand their brand, which enabled us to showcase their identity as we applied it to the work product.

Every step of the way as we constructed functionality, WPI developers, content authors and staff gave feedback on the project as fidelity increased from a rough unthemed Drupal site to a polished release candidate.  At the same time, Last Call Media was enabling WPI Developers to be self-sufficient in Drupal so they could help build new functionality.  Last Call Media also built a custom ‘faculty importer’ that synced data from their Ellucian Banner system into Drupal, greatly simplifying the  constructing and accuracy of faculty pages.

Because we were in constant contact, there were never any ‘big reveals’ for WPI leadership to react to that represented hours of work they had to wrestle with approving or sending us back to the drawing board - they’d been part of the process at two week intervals and on board with each decision as it was made.

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Sean Eddings
Senior Producer

Today, the ability of the various administrative and academic departments at WPI to use the site is unparalleled in Last Call Media’s experience.  The partnership enabled WPI’s content developers, in-house communications staff, designers and developers to fully leverage the new wpi.edu. As a result, we’re seeing profound stakeholder use of the tools we collectively built. WPI embraces our approach and recognizes the value in the systems our working partnership designed. Such engagement is the dream of every project, and we’re proud it’s being realized at Worcester Polytechnic Institute.

We continue an ongoing relationship with WPI providing support and strategic counsel as necessary. What can Last Call Media do for you?

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Delivering a high stakes MVP.
Designow
Processes
  • Agile/Kanban
  • Agile/Scrum
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Sean Eddings

Following a branding initiative, Designow worked with Last Call Media to build and launch the initial release of a complex crowdfunding platform on Drupal.

When we began, initial prototyping and feature development had already been started. As is often the case, much of the prototyping had made its way into substantial portions of what was now the project's foundational work. It had become difficult to determine exactly what was completely done, what was partially done, and what requirements had been left out along the way.

How we did it

We used our expertise in Agile methodologies to bring order to complexity and the product to launch. We began by building and prioritizing a backlog of tasks, getting high priority tasks into a ready state by defining out appropriate definitions of done. We additionally focused on implementing strategies for limiting the work-in-progress present in the project when we started. We forecasted out a few sprint goals, informed by our backlog development and resulting strategies, and quickly went into heavy development.

Immediate visibility for stakeholders into development progress became of major importance for their own ability to make quick business decisions concerning their investment. In order to maximize the value of the work, we adapted our initial Scrum iteration approach into shorter, one-week sprints of continuous delivery to get small groups of completed tasks out faster. This soon further evolved into more of an ideal Kanban flow, allowing a continuous awareness and continuous delivery of the right value.

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Sean Eddings
Senior Producer

Since the initial release, LCM and Designow have continuously measured and inspected valuable feedback. Our work continues as the product is currently receiving regular releases of new features and refinements.

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Drilling down to an education.
Worcester Polytechnic Institute
Processes
  • Agile/Scrum
Team Leadership
  • Senior Producer
    Sean Eddings
  • Senior Development
    Jeff Landfried

Education sites are huge with a lot of information. Additionally, there are many different personas who frequent these sites looking for a wide variety of resources.

After getting the right personas to the right area of the site, faceted searching was one of the solutions implemented to help visitors drill down further into the specifics. In this case it was the areas of study.

How we did it

We developed a faceted search tool for their degree and certificates catalog to solve the challenge of drilling down through the options to get to a specific areas of study. By structuring and categorizing the information of this catalog appropriately in the database, we were able to implement faceted searching functionality for the areas of study across Bachelor, Minor, Certificate, Master and PhD.

Profile picture for user Sean
Sean Eddings
Senior Producer

Site visitors are able to use this implementation to drill down to very information. This work has in turn substantially increased engagement as well as conversions.

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Consortium Assault Services app.
Amherst College
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Rob Bayliss

In response to growing concerns and attention around Sexual Harassment and Assault Nationwide, Amherst College needed a tool to serve students of the Five Colleges with rapid access to Title IX office information and emergency services.

How we did it

LCM and Amherst College worked together with student advocates, Title IX, LGBT, and other campus offices and organizations to design and develop an iOS App that puts valuable information, from a Drupal site Amherst can administer, into the hands of students. The major feature of the app was to direct assault survivors to emergency contact information, help services, and other advocacy groups anonymously and quickly.

Profile picture for user Rob
Rob Bayliss
CTO

The app was announced to all incoming and returning students during new school year orientation. Information about the app has been circulated through the Five Colleges on promotional materials and "get help" fliers, and posters.

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Custom tailoring Haverford.edu.
Haverford College
Processes
  • Agile/Scrum
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Jeff Landfried

When LCM got the call from Haverford about redoing their site in Drupal, we thought it was going to be a redesign. After initial conversation we agreed to do a Discovery and Strategy engagement first to determine what the true needs were and then develop a strategy for solutions. We conducted stakeholder interviews and developed the User Personas of who our work was to be for. Interestingly, none of these personas ended up being anonymous site visitor, but instead were different types of content editors and administrators.

How we did it

Haverford didn’t need a redesign; their site looked great already. The biggest issue they needed to solve was not having enough time to do new feature development themselves. They were a smart and capable team and over many years had developed and maintained a large custom PHP implementation for college’s website needs. They were finding, however, that too much of their time was being spent updating pages for college members and groups. Their hope was for us to build them a site that looked and functioned like their current site, but built on a modern CMS with exceptional user management and publishing workflows.

Once we had alignment on their needs and a strategy for solutions, we built out a Content Model, Product Backlog, and Information Architecture. The project was completed with Drupal, in steady collaboration with the Communications team, in 5 development Sprints and launched on the Acquia Infrastructure.

The Haverford Team really jumped in and took off with it. It was really great!

You can read more about this project as LCM’s Acquia Certified Grand Master Developer, Jeff Landfried shares details of his experience here.

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Kelly Albrecht
Senior Digital Producer

Since then, Last Call Media has continued to work with Haverford on an ongoing basis as part of our dedicated Continuous Delivery relationship - where our dedicated team of developers helps to keep their site secure, up-to-date, and assists as needed with anything from strategy to design to development.

The migration of Haverford to Drupal on Acquia remains one of our favorite projects to date, and it's a great source of professional pride for all of us.  We look forward to a long partnership with Haverford as we continuously evaluate how their online experience is meeting the needs of the College.  

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Healthy U Portal app.
Cooley Dickinson Hospital
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Rob Bayliss
  • Art Director
    Colin Panetta

Cooley-Dickinson Hospital offers an incentive based healthy lifestyle program to their employees. As employees participate in exercise activities, healthier eating habits, and life-enhancing techniques education classes they gain points—which translate to greater discounts to their benefits contributions. CDH was tracking this participation program on paper and in Excel for over 1000 employees. Last Call was hired to transform the program into an interactive digital experience to increase participation and automate much of the workflow of managing the program.

How we did it

We provided an easy-to-use interface to minimize the barrier of entry for users. Maximized by a Mobile First approach, we condensed how much information was presented to allow users to quickly access the main features of the program which is entering exercise activity. While also accessible through desktop and laptop computers, the primary use case for the app was on the go, from a mobile device, for a user to track their progress. LCM went further, implementing QR Code functionality, allowing CDH to post flyers notifying staff of special activities. Scanning the QR Codes on those notices would transition the user's experience to the relevant area of the app.

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Kelly Albrecht
Senior Digital Producer

Things went really well with the program, it met all of our needs really well and the employees loved it.

Sam Blasiak, Cooley Dickinson Hospital

The program has been met with amazing reception both from administration, and employee participation. The program is being further expanded and developed to be modular and rapidly deployed at partner healthcare facility partners.

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Redesigning the College of Biological Sciences.
College of Biological Sciences
Processes
  • Agile/Scrum
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Tom Fleming
  • Art Director
    Colin Panetta

Developing a digital media strategy with measurable results. Challenged to increase enrollment, the College of Biological Sciences at the University of Minnesota looked to Last Call Media for ways to develop a digital media strategy with measurable results. Last Call Media focused on increasing engagement with CBS’ primary audiences: prospective and current students by implementing fresh designs with improved pathways and navigation. LCM also coordinated the final migration and deployment of the site to the University’s Acquia platform.

How we did it

Working with CBS, we took the project from initial discovery and goal validation through information architecture, design and development.

We were able to deliver a compelling, modern and effective site. With CBS’s target users in mind, Last Call Media improved site navigation and menu structure, re-working the existing navigation system to create a more fluid experience visiting the site.

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Kelly Albrecht
Senior Digital Producer

The site was launched in summer, in time to function as an active recruitment tool for the school year. After receiving consistent positive feedback, CBS and LCM received an award for the design and functionality. The CBS team has continued to add and manage new content on top of the sound foundation built by Last Call Media.

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A modern site home to the treasures of the world.
Material & Visual Cultures of Religion
Processes
  • Agile/Scrum
Team Leadership
  • Senior Producer
    Sean Eddings
  • Senior Development
    Tom Fleming

Aligning an aging website with modern organizational goals. The Center of the Material and Visual Cultures of Religion (MAVCOR) at Yale University sought the expertise of LCM to help bring their aging website in line with their strategic organizational goals. As an online archive of objects of religion, often accompanied by narratives or conversations, the academic source will behave like an online museum: delivering the user to the content in the most unobstructed way so they can focus on it.

Much like a museum would, it’ll recommend related content for further exploration.

How we did it

MAVCOR is a unique peer reviewed publication and community that gathers visual culture and hosts multidisciplinary collaborations of scholars from around the globe. This necessitates a virtual space that is the only one of its kind. Previously confined to the Yale departmental design template, MAVCOR came to us to design and develop a Drupal 7 site to enhance functionality of their user experience, robust asset management and spotlight their obvious visual culture.

LCM partnered with the MAVCOR team to develop new and enhanced functionality to their Fellow’s Portal, Asset Management, Material Objects Archive, and Search in a visually centric design honoring their unique and growing community.

The new MAVCOR is a literal and virtual center of publicly accessible collaborative scholarship.

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Sean Eddings
Senior Producer
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Strategic pivot, design and development.
CIO Executive Council
Processes
  • Agile/Kanban
  • Agile/Scrum
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Jeff Landfried

Last Call Media helped the CIO Council team rethink their strategic approach. The CEC Exchange needed to be rebranded and transformed from a place where very few people logged in to one that showcased the key benefits of membership in the Council - media placements, personalized leadership development, and exclusive access to unique content, events and peer matching services

How we did it

The CIO Executive Council is a community of Chief Information Officers and other high-level IT professionals from corporate, nonprofit, education and government backgrounds, gathered together by the International Data Group, a giant technology media, data, and marketing firm responsible for such well known brands as PCWorld, MacWorld, and CIO Magazine.  

The CIO Executive Council created the CEC Exchange, which had originally been envisioned as a community space for their CIO members to share things of mutual interest.  Two years in, the log-in only service was largely unused by the incredibly busy C-Level executives who were members of the Council.  

CEC Exchange uses Salesforce to manage information about each user in their membership pipeline. On the Drupal side, the site contains several main sections that each have their own exclusive resources and content. These sections require a subscription to access. Using a combination of the Salesforce Suite and the Organic Groups module, the site regularly retrieves updated information from Salesforce and syncs it with the Drupal user list, tracking their subscriptions by assigning them to the appropriate organic groups. The site's dashboard displays specialized tiles that administrators have full control over, allowing them to highlight featured content and the most sought after resources within each section for subscribed users. Site visitors and users without a subscription can still see the content that is available from each subscription package, but receive an admin-customizable call to action specific to the content they are attempting to access when they click on a tile from the dashboard.

nav hihglight

phones

 

icons

tablet

Profile picture for user Kelly
Kelly Albrecht
Senior Digital Producer

Last Call Media designed a much simpler and more attractive interface built around the most compelling products and services that the CIO Exchange has to offer.  A CIO visitor to the site can now see how the resources there can help them further their own career, stay on top of the ever changing trends in technology, reach out to peers facing similar challenges, and access the CIO Exchange’s team of expert concierge staff to answer any questions they may have.

Through a mix of branding and design, Last Call Media re-made the site, which was recently relaunched to incredibly positive initial feedback.

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AIA Top Ten digital transformation.
The American Institute of Architects
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Rob Bayliss

The American Institute of Architects had a legacy web application that displayed contest winners from past AIA Top Ten contests. The entries were complex static HTML pages consisting of more than 10 years worth of winning projects. Each project was explained and judged on around 100 different criteria. Every year, architects would submit their entries via a paper form, which would then be copied and distributed to the judges. At the end of voting, winning entries would be converted into webpages for display on the site. This process required an extremely high level of involvement from applicants, administrators, and judges.

How we did it

We built a custom form submission system, spanning 13 pages of information, that allowed users to save, resume, and rollback their nominations.

An administrative workflow was added for approval, voting, and judging, plus a PDF exportable version for offline viewing. Winning submissions can be flagged as ‘winner’ which publishes the data to the public website. Non-winning submissions are set back to pending and can be resubmitted annually for up to 10 years.

Profile picture for user Rob
Rob Bayliss
CTO

The result of our work is a streamlined version of the former project submission process. It requires far less work to maintain, and because it was built on a Content Management System, future changes or upgrades to the site are far easier than they would have been with the old bespoke system.

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Asia Society's International Centers.
Asia Society
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Jeff Landfried

Asia Society wanted to expand their current Drupal website with a new capability. Asia Society Centers were to be information portal microsites for their international member branches. The new functionality had to integrate with their existing site design, and provide editing capabilities for branch content authors.

How we did it

The project required an aggressive timeline, and was delivered in two weeks. Organic Groups (OG) and Nodequeues were used to provide separate branch-specific sections, or “centers”, of the website, and to provide branch editors control over their own center’s content. The new sections were integrated with the existing site design through customized theming.

Profile picture for user Kelly
Kelly Albrecht
Senior Digital Producer

Thanks so much for the smooth migration on such a short deadline. I know there were (more than) a few balls in the air at all times and we really appreciate your attention to detail and organized process.

Megan MacMurray, Associate Director of Technology

The ability to provide rapid development through a flexible team of developers ensured the project was delivered on time fully tested and polished. The “Centers” have provided Asia Society the means to expand their content reach and focus.

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Modern site design, historic content.
Department of the History of Art
Processes
  • Agile/Scrum
Team Leadership
  • Senior Producer
    Sean Eddings
  • Senior Development
    Tom Fleming
  • Art Director
    Nolan Richter

The Yale Department of the History of Art sought a design and technical implementation partner to assist with the redesign of their website. The department wanted a more updated online presence in keeping with their status as a center of academic arts excellence. 

How we did it

The team at Yale was great to work with because they were very engaged in the process. Last Call Media brought expertise in user experience, user interface, and design to the table.

We started with some proposed changes to the information architecture and user experience aspects of the site, and the feedback we received informed the work that followed. 

We offered three options of style tiles at the outset of the design process, and we were pretty excited when the Department chose the bold, modern look.

Historic
Style Tile #1: Historic
Museum Card
Style Tile #2: Museum Card
Modern
Style Tile #3: Modern

The implementation of the new design consisted of developing a custom template. The design effort was focused on the homepage and a few key landing pages. After applying the new styles to the existing content, a few minor tweaks were handled by the LCM development team to enhance the remaining pages.

Repsonsive

Profile picture for user Nolan
Nolan Richter
Art Director

We created a modernized Art History website that was uncompromisingly “cool,” while maintaining a clean backdrop to showcase esteemed works of art, respected artists, and notable news and events out of a well-known Yale institution. 

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Rainforest Alliance's Global Impact Map.
Rainforest Alliance
Processes
  • Agile/Kanban
  • XP
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Tom Fleming

Rainforest Alliance needed an effective way to illustrate their global efforts to preserve one of the earth’s most valuable resources: the environment.

Most recently impressive is the mapping project that we unexpectedly threw on Rob and Tom’s lap, and which they handled quickly and expertly. 

Melissa Normann, Senior Manager, Web Strategy and Development

How we did it

Knowing that a simple page with paragraphs wouldn’t suffice, we built a map that allows the Rainforest Alliance to display data from a specific region. The user can then zoom in on those regions or look at specific data points to learn more. The map takes a large spreadsheet of geodata, created based on information from the Rainforest Alliance’s CRM, and creates an interactive map powered by CartoDB that allows users to see RA-certified organizations, and what they do.

Profile picture for user Rob
Rob Bayliss
CTO

The project took less than a month to complete, using a combination of Kanban and XP.

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The new RMA.edu
Randolph-Macon Academy
Processes
  • Agile/Scrum
Team Leadership
  • Senior Producer
    Sean Eddings
  • Senior Development
    Tom Fleming

Randolph-Macon Academy desired a responsive digital experience that incorporated a consistent, compelling design focused on furthering the school’s mission, and is easily modified by appropriate staff with proper permissions.

How we did it

We were able to deliver modern visual stylings and multimedia capabilities, that loaded quickly and performed optimally, while incorporating best practices for analytics, social media integration, and search engine optimization.

In addition to informing prospective students and their families about the school, the site met the needs of other important stakeholders such as current parents, current students, alumni, faculty and staff - each of whom had their own needs from the site. The site additionally housed faculty and staff human resource forms and information, serving as an intranet behind the scenes.

Profile picture for user Sean
Sean Eddings
Senior Producer
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Drill down to savings.
Coupon Craze
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Rob Bayliss

Coupon Craze needed to provide their site visitors an intuitive way

 

Coupon Craze had a lot of information. Additionally, there are many different personas who frequented the site looking for specific coupons from within a wide variety.

Faceted searching was one of the solutions implemented to help visitors drill down further into the specifics.

How we did it

We developed a faceted search tool for their catalog to solve the challenge of drilling down through the options to get to a specific coupon.

coupon search

By structuring and categorizing the content of this site appropriately in the database, we were able to implement faceted searching functionality across the entire site.

Profile picture for user Kelly
Kelly Albrecht
Senior Digital Producer

Site visitors are able to use this implementation to drill down to very specific coupons. This work has in turn substantially increased conversions.

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Labor Rights Portal.
Verité
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Rob Bayliss

Verité has an immense amount of data that has been collected over the last 30 years regarding labor worldwide. Internal efforts are ongoing to collect all of the hand-written and paper reports into a centralized database that can be quarried and sorted. For the lay-person the data was still just numbers and figures. They needed a way to visualize the data for use by researchers, academics, and the general public.

How we did it

We wanted to ensure the data was exciting to work with. It's far too often that data is tables and numbers. From the start we wanted to tell a story about the data, so together with Verité, LCM crafted a question/ answer based approach to displaying the data with creative charting and mapping elements built to place emphasis on the results of the data.

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Kelly Albrecht
Senior Digital Producer

The site's functionality continues to be expanded, as data is collected, with additional visualizations and database connectors to provide real-time data for global results. 

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Content discovery through faceted search.
Asia Society
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Jeff Landfried

Asia Society needed to provide their visitors an intuitive way to find and explore content relevant to their interests.

Asia Society is a very large implementation with a lot of information. Additionally, there are many different personas who frequent these sites looking to find and explore content relevant to their interests.

After getting the right personas to the right area of the site, faceted searching was one of the solutions implemented to help visitors drill down further into the specifics.

How we did it

We developed a faceted search tool to solve the challenge of drilling down through the options to get to specific content. By structuring and categorizing the content appropriately in the database, we were able to implement faceted searching functionality, not only for the desired site section, but for other microsites as well.

Profile picture for user Kelly
Kelly Albrecht
Senior Digital Producer

Site visitors are able to use this implementation to drill down to very specific content. This work has in turn substantially increased engagements.

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Massive nightly sync.
Yale University Press
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Sean Eddings
  • Senior Development
    Rob Bayliss

Yale University Press has a massive collection of over 15,000 unique publications they’ve published over the past 100 years. Functionality was desired to allow users to browse, check inventory and purchase items directly from the Yale University Press Drupal site. After working with another vendor for over three years to get a nightly sync from their Microsoft SQL Server Management Studio database to Drupal sync running, Yale University Press was seeking a second opinion.

How we did it

Working with Yale ITS and University Press, we successfully implemented a nightly sync that queries the SQL Server for changes made in the last 24-hrs and completes in under 15 minutes every night at midnight.

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Sean Eddings
Senior Producer
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The new DocuWare.com on Drupal.
DocuWare
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Jeff Landfried

Originally built with many cumbersome integrations on an outdated proprietary .ASP CMS platform, DocuWare.com could no longer serve the company’s current and future needs. As the project lead, LCM collaborated with DocuWare’s team spread across four different global locations. With the Drupal panels module, a custom content creation workflow that imported content from multiple distinct systems and built a fully-functional online community was developed. LCM’s integrations with all vital external systems (CRM, document management, and software licensing), as well as the data tunnels established between the website and critical internal systems at DocuWare, allow tens of thousands of customers to share ideas and resources across DocuWare’s regional networks for the first time in the history of the company. The result is a seamless customer experience across all divisions, deployed in under six months.

How we did it

DocuWare, in the midst of a rebranding effort and needing to refresh its online presence, contacted Last Call Media to update its content management system. Its massive website, with multiple integrations to external servers and an outdated proprietary .ASP CMS, could no longer serve the company’s needs and was not flexible enough for DocuWare’s expected growth trajectory. 

Last Call worked in cooperation with DocuWare’s web services teams in the US and Germany to manage collaboration efforts between four firms in different global locations. This project allowed Last Call Media to take the Drupal panels module to new limits—develop a custom content creation workflow, import content from multiple distinct systems, and build a fully-functional online community. Each firm contributed individual elements of the design, content strategy, and brand development, making this a truly exciting collaborative process.

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Kelly Albrecht
Senior Digital Producer

Last Call’s maintenance of integration with all vital external systems (customer relations management, document management, and software licensing), as well as the data tunnels established between the website and critical internal systems at DocuWare allowed tens of thousands of customers to share ideas and resources across DocuWare’s regional networks for the first time in the history of the company. The result is a seamless customer experience across all divisions, deployed in under six months.

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Agile Drupal migration.
The College of Social and Behavioral Sciences
Processes
  • Agile/Scrum
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Kelly McCabe

Rapid migration and training for six departments. The Dean of UMASS Social & Behavioral Sciences (SBS) school provided a grant to its departments to migrate and update their out-dated static websites to Drupal.

Each department had its own web team, so the engagement was more about collaboration, with LCM doing the heavy lifting while facilitating and coaching an agile process.

How we did it

Six departments each received two one week sprints.

We recommended a rapid iterative agile approach to migrate each static HTML site into database driven websites using the University’s identity management system, Shibboleth. To achieve the highest value within budget, each department, working with a Last Call producer, could decide how to prioritize tasks for migration, training, and new feature development.

To accomplish the overall project, LCM divided the total grant and project scope into a series of one week sprints, two sprints per department. We met with each department to develop and prioritize the initial backlog of desired tasks for each department site. Each sprint started with a sprint planning meeting which included department web teams as collaborators.

Each department project took a slightly different course with each needing more or less of migration, training, and new feature development. For example, some departments were able to prioritize training, enabling them to do more manual migration of content, freeing up sprint time for LCM to do more new feature development.

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Kelly Albrecht
Senior Digital Producer

Leveraging the UMASS University Relations custom theme, we rapidly developed numerous websites, provided training and support for each department to develop and deploy their websites.

The process was very fast and highly collaborative. Due to the agile approach, several departments got additional features beyond the migration of their content from their static websites.

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Leveraging our Scaffolding and Drupal 8
Chicken Soup for the Soul
Processes
  • Agile/Scrum
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Sean Eddings
  • Senior Development
    Jeff Landfried

Since early 2014, LCM has continued a productive, ongoing partnership with Chicken Soup for the Soul and supports their web properties and the associated infrastructure. Recently, Chicken Soup asked LCM to launch two new and completely different Drupal 8 sites within a month. LCM worked off of prototypes from Chicken Soup for the Soul and was trusted to move quickly. By deploying two separate teams of 2 developers, LCM was able to take each site from prototype to launch on D8 and Pantheon within two weeks, while another team maintained the ongoing feature release schedule on Chicken Soup for the Soul's massive Drupal 6 site.

In June of 2016, Chicken Soup needed a simple site for their rapidly-growing television and online programming production and distribution business. The site needed to handle a collection of content pages and videos, and was intended to be another microsite that would follow some standard templating and functionality as laid out for previous Chicken Soup sites LCM had worked on, and new sites that were still to come.

Chicken Soup was looking for an alternative approach.

Building new features to support growing business lines inside their massive aging Drupal 6 site was becoming unsustainable. Over time, the site had accumulated so much functionality that each deployment ran a high risk of breaking something, which led to lengthy deployments. Recognizing that issue, a plan was developed in partnership with Chicken Soup for the Soul to spin out a series of smaller, more focused sites sharing a similar architecture. Drupal’s modular architecture, and particularly Drupal 8’s approach to dependency management, made it a great fit for this task. Additionally, while the core CMS functionality of Drupal 6 worked well, the UI was becoming dated and cumbersome to work with. Drupal 8 featured a lot of usability enhancements such as the built in WYSIWYG that would make the site much more usable overall. Finally, the feature set of the site was tightly focused, and after consideration, we were able to implement it with a small handful of contributed modules, and very little technical debt. 

Following on the success of the Chicken Soup for the Soul Pet Foods site, Last Call Media used a similar formula: leverage Drupal 8 core wherever possible, and avoid contributed modules. This was a great strategy in terms of avoiding the turmoil of early Drupal 8 contrib churn, and had the side benefit of keeping the site very lean and performant. After experiencing some past pain points in using the bare “Configuration Management” system in Drupal 8, we chose to use the Features module on this project. Features makes it easy to bundle configuration into modules, and makes it easier to share configuration (in the form of Drupal modules) between the brand’s sites should the need arise in the future. 

The site uses Last Call Media’s boilerplate Drupal 8 scaffolding build, which helped jumpstart the development process by providing a suite of best practices and quality assurance tools with no extra effort.

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Sean Eddings
Senior Producer

The goal of this project was to build a flexible marketing site capable of showcasing Chicken Soup for the Soul’s entertainment offerings; primarily their TV shows and online videos. The biggest obstacles the project faced were the looming deadline, the relative instability of Drupal 8 immediately following the initial release, and the lack of contributed modules that were available to us. For example, the Media-related modules we would normally use for the online video section were not stable yet. Instead of using a media/file entity as we normally would to store an online video, we leveraged Drupal core’s new URL field to store the URL of the Rumble video, and used a field template to output an embed link. It was a simple and elegant solution to a difficult problem. 

Thanks to excellent communication with Chicken Soup for the Soul’s Digital Strategy team, and Last Call’s experience in working with Drupal 8, we were able to turn the project around in just two weeks. This met the deadline set by the marketing team, and achieved all of the goals that were set out. 

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National Census of Writing.
Swarthmore College
Processes
  • Agile/Scrum
Team Leadership
  • Senior Producer
    Sean Eddings
  • Senior Development
    Jeff Landfried
  • Art Director
    Nolan Richter

In the midst of sorting massive amounts of data for the National Census of Writing, Jill Gladstein of the Swarthmore College English Department called on Last Call Media to create a usable web data explorer for use by the general public and qualified researchers alike. Survey data was collected from respondents from over 900 higher education institutions. Census questions gathered data about curricular, administrative, and support structures of writing programs in the United States from March 2013 to October 2014.

How we did it

Census data is extremely important for the Higher Ed community, but the information is only as good as it is accessible. Working closely with the Swarthmore staff, LCM pinpointed what information was the most critical and sought after by administrators and researchers viewing the data. Graphs were designed to optimally visualize survey question responses and search functionality created to easily explore by survey question, institution type and related filters.

 

 

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Sean Eddings
Senior Producer

The first iteration of the site launched in time for Swarthmore to unveil its functionality at the Council of Writing Program Administrators 2015 Conference to great praise. The site, in addition to the program's work, has gone on to be featured in Inside Higher Ed being utilized by the general public, researchers and higher education institutions all over the country and is 508 compliant.

The Census is being utilized in ways we never expected.

Jill Gladstein, Swarthmore College English Department
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Pet Food Microsite: Built in two weeks.
Chicken Soup for the Soul
Processes
  • Agile/Scrum
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Sean Eddings
  • Senior Development
    Jeff Landfried

Since early 2014, LCM has continued a productive, ongoing partnership with Chicken Soup for the Soul and supports their web properties and the associated infrastructure. Recently, Chicken Soup asked LCM to launch two new and completely different Drupal 8 sites within a month. LCM worked off of prototypes from Chicken Soup for the Soul and was trusted to move quickly. By deploying two separate teams of 2 developers, LCM was able to take each site from prototype to launch on D8 and Pantheon within two weeks, while another team maintained the ongoing feature release schedule on Chicken Soup for the Soul's massive Drupal 6 site.

In June of 2016, Chicken Soup needed a simple site to promote their line of wholesome pet food and message of overall health and wellbeing for dogs and cats. The site needed to handle a collection of content pages for products and species, as well as a store locator to show users where their products are available. The Chicken Soup Pet Foods site is a microsite that follows standard D8 templating and functionality, as laid out for previous Chicken Soup sites LCM has completed, and new sites that are still to come.

Chicken Soup was looking for an alternative approach

Building new features to support growing business lines inside their massive aging Drupal 6 site was becoming unsustainable. Over time, the site had accumulated so much functionality that each deployment ran a high risk of breaking something, which led to lengthy deployments. Recognizing that issue, a plan was developed in partnership with Chicken Soup for the Soul to spin out a series of smaller, more focused sites sharing a similar architecture. Drupal’s modular architecture, and particularly Drupal 8’s approach to dependency management, made it a great fit for this task. Additionally, while the core CMS functionality of Drupal 6 worked well, the UI was becoming dated and cumbersome to work with. Drupal 8 featured a lot of usability enhancements such as the built-in WYSIWYG that would make the site much more usable overall. Finally, the feature set of the site was tightly focused, and after consideration, we were able to implement it with a small handful of contributed modules, and very little technical debt. 

After experiencing some past pain points in using the bare “Configuration Management” system in Drupal 8, we chose to use the Features module on this project. Features makes it easy to bundle configuration into modules, and makes it easier to share configuration (in the form of Drupal modules) between the brand’s sites should the need arise in the future. The site uses Last Call Media’s boilerplate Drupal 8 “scaffolding” tool, which produces an artifact build, and provides a lot of best practices and testing tools out of the box. Other than that, we worked hard to use as much of the core D8 functionality as we possibly could to reduce our future technical debt as contributed modules matured.

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Sean Eddings
Senior Producer

The goal of this project was to build a flexible marketing site capable of showcasing Chicken Soup for the Soul’s line of pet food products, promoting the retailers that sell those products, and building flexible pages containing multimedia content. The biggest obstacles the project faced were the looming deadline, the relative instability of Drupal 8 immediately following the initial release, and the lack of contributed modules that were available to us. For example, the Addressfield/Geofield modules we would normally use for the “Find a Retailer” feature forced us to get creative. We ended up using Google’s Fusion Tables as a datasource, with some javascript to embed the data on the page and provide the interactivity. Overall, this was a great tradeoff, since it allows us to offload the import/edit UI and the proximity to a third party, whereas the old solution required building a custom importer to bring a CSV into Drupal, and a number of slow spatial queries to be made against the database.

Thanks to excellent communication with Chicken Soup for the Soul’s Digital Strategy team, and Last Call’s experience in working with Drupal 8, we were able to turn the project around in just two weeks. This met the deadline set by the marketing team, and achieved all of the goals that were set out.   

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Continuous delivery to HIAS.
HIAS
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Tom Fleming
  • Art Director
    Colin Panetta

Last Call Media kicked off our relationship with HIAS, the oldest international migration and refugee resettlement agency in the U.S., with a Design and Development Audit. We’ve used our findings from that task to inform strategies and recommendations for both immediate goals and long term projects.

How we did it

LCM has been assisting HIAS with site-wide User Experience and Design improvements, with services including card sorting exercises, site navigation strategy, and overall recommendations and prototyping.

Additionally, we’ve provided new feature development, such as adding Events listing and browsing capabilities.

We’ve also provide ongoing support to maintain their existing Drupal, WordPress, and other PHP web systems.  

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Kelly Albrecht
Senior Digital Producer
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Continuous enablement.
Haverford College
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Jeff Landfried

On September 1, Haverford relaunched their homepage with some great new features including:

  • Revised their site-wide navigation
  • Seriously upgraded their search function
  • Enhanced user menu to help users get to resources they need easily  

Haverford’s in-house communications and development teams executed all of these changes.  Last Call Media wants to send them an enthusiastic congratulations on a job well done!

How we did it

This is an enormous success story for Last Call Media. When I saw this, it was the realization of one of the major goals of our project with Haverford, which was to enable them to to build the foundation of a Drupal environment that allows Haverford to leverage a CMS to manage their site, rather than relying on custom templates that can only be updated by the web team.

Back in December of 2014, when LCM got the call from Haverford about redoing their site in Drupal, I thought it was going to be a redesign.

Haverford didn’t need a redesign; their site looked great already. The biggest issue they needed to solve was not having enough time to do new feature development themselves. The recent enhancements in this Homepage overhaul were the results we were hoping for!

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Kelly Albrecht
Senior Digital Producer

Since then, Last Call Media has continued to work with Haverford on an ongoing basis as part of our dedicated Continuous Delivery relationship - where our dedicated team of developers helps to keep their site secure, up-to-date, and assists as needed with anything from strategy to design to development.

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NYSE Euronext.
New York Stock Exchange
Processes
  • Agile/Scrum
  • Continuous Delivery
Team Leadership
  • Senior Development
    Rob Bayliss

Providing team augmentation to the New York Stock Exchange

Demonstrated extensive knowledge of Drupal, PHP, MYSQL... contribution to the codebase proved to be complete and accurate... took the initiative to find the root cause of the problems ...dependable part of the team... we have been very pleased.

Debnath Mondel, New York Stock Exchange

How we did it

We embedded our expertise into a very large undertaking to assist a variety of needs.

NYSE Euronext needed to migrate from two legacy systems to a single modern content management system with a rebranded, new look and feel. The project was massive and LCM was brought in to round out internal teams with our expertise.

Engagement included working with in-house developers and other development teams to migrate their legacy systems to Drupal sites, as well as build required new sites, including a custom blogging platform.

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Rob Bayliss
CTO

NYSE Euronext’s euronext.com website now redirects to the new Drupal sites.

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Upgrading the CAIA Association.
CAIA Association
Processes
  • Agile/Scrum
Team Leadership
  • Senior Development
    Jeff Landfried

Upgrading to new potential

Time sensitive reporting was challenged by lack of exporting and reporting capabilities of the previous web platform, so CAIA was looking at upgrading their existing infrastructure from an outdated highly customized and modified e-commerce website to a more robust solution upgraded to the newest version of Drupal.

How we did it

We joined the project to get it across the finish line. We refined the existing agile approach for a better organized project backlog and a more deliberate iteration strategy.

Our solution included working with in-house developers to migrate and upgrade numerous features and systems to work with the most current major Drupal version. Tailored reporting capabilities were developed giving real-time statistical and sales figures for support team and company executives.

 

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Jeff Landfried
Lead Developer
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Disrupting the storage industry.
All College Storage
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht

All College Storage had an idea for a brand new online business. They wanted students from a university to be able to schedule the pickup, storage and delivery of their dorm items over the summer. Items would be picked up at the students old dorm, then delivered to the new dorm at a requested date and time.

How we did it

In addition to a full branding treatment, we developed a solution for students to reserve and configure when and where their items would be picked up and delivered.

An iPad point of sale interface was also developed for employees to process payment for each customer during pickup time as well as to manage all business workflow. All College Storage soon became the premier moving and storage solution for students in Western Mass.

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Kelly Albrecht
Senior Digital Producer

The business was a success from day one, soon expanding from five colleges to eleven colleges and four prep schools, and continues to succeed and expand.

Following this model, LCM assisted All College Inc in replicating the successes with All College Storage to another startup for laundry service, called All College Laundry.

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Product discovery through faceted search.
Competitive Advantage
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Colin Panetta
  • Senior Development
    Tom Fleming

Providing site shoppers an intuitive way to find and purchase products. Alan Goldberg provides a lot of resources to a lot of athletes across nearly every sport. Additionally, there are many different personas who frequent the site, including Coaches and Parents, in addition to the athletes themselves.

After getting the right personas to the right area of the site, faceted searching was one of the solutions implemented to help. Visitors can drill down into the specifics, matching the right persona to the right product or resource.

How we did it

We developed a faceted search tool for their catalog to solve the challenge of drilling down through the options to get to a specific product. By structuring and categorizing the products and content of this store appropriately in the database, we were able to implement faceted searching functionality, not only for the store, but for other content as well.

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Kelly Albrecht
Senior Digital Producer

Site visitors are able to use this implementation to drill down to very specific content or products. This work has in turn substantially increased e-commerce conversions.

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Student Financial Services.
MIT
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Jeff Landfried

Drupal expertise to the project's design team. LCM collaborated with MIT's Design and Student Financial Services team to provide an interactive and aesthetically pleasing experience for users in a subject material that is less-than-exciting for most.

How we did it

We produced beautiful designs on top of some pretty complex functionality. In addition to the interactive, and at times animated, website, LCM developed a custom Job Finder and Jobs Classifieds service for MIT SFS, giving employers and students methods of finding each other regarding potential employment. LCM also integrated the Jobs Board with Touchstone, MIT's internal campus authentication system, providing options for students to produce and subscribe to custom jobs searches.

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Kelly Albrecht
Senior Digital Producer
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Continuous delivery to the College of Natural Sciences.
UMass College of Natural Sciences
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Tom Fleming

LCM has been pleased to offer our expertise whenever possible to the UMass College of Natural Sciences. 

It has been a pleasure working with you and the very knowledgeable and competent team at Last Call.

Beth Armour, Web Designer/Production Administrator, Center for Agriculture, College of Natural Sciences

How we did it

We've worked with the College of Natural Sciences at UMass Amherst together on numerous projects. These projects have included the migration of department sites and functionality into Drupal 7 as well as ongoing consulting on and implementation of new functionality, such as event sharing across all departmental Drupal websites. In addition to Drupal, we've assisted with WordPress, Joomla, and even DevOps needs for their internal server infrastructure.

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Kelly Albrecht
Senior Digital Producer

We have used the expertise of the wonderful folks at Last Call for several projects with outstanding results. Last Call has always been attentive to our needs and our budget while not compromising quality.

Beth Armour, Web Designer/Production Administrator, Center for Agriculture, College of Natural Sciences
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Heavy lifting for the new Amherst.edu.
Amherst College
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Rob Bayliss

We joined their internal team to provide our expertise. Amherst College needed expert assistance with some of the heavy lifting as they upgraded their infrastructure from Drupal 6 to version 7. Resource needs were fluctuating as the project was nearing its last stretch of available time. We provided availability that scaled up and down as needed to hit the project's overall strategic launch date for the college.

How we did it

Our engagement included working with in-house developers to migrate and upgrade numerous features and systems to work with the most current major Drupal version. Highlights of our primary focus on the project included systems handling:

  • Scheduling, registration, and payments for reunion events
  • A dynamic implementation of fundraising forms providing visitors the ability to give various ways in different contexts to several different departments in the college
  • Menus, rating and reviews for Dining Services
  • Management functionality for various college book clubs
  • The tool used by the area's five colleges for their students to request and register into courses across the Five College Consortium
  • Payment processing for use by all aspects of the site needing to process payments.
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Kelly Albrecht
Senior Digital Producer

Amherst College relaunched a fully functional upgraded Drupal CMS of their online infrastructure.

Thanks for the pieces you guys worked on with that, it was a big help.

David Hamilton, Chief Information Officer, Amherst College
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Getting FITiST fit to startup.
FITiST
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Rob Bayliss

FITiST is a fitness and lifestyle business that sells a single membership valid at all gyms in a city. The database needed to compile a schedule of all FiTiST-affiliated classes, provide tokens for customer registration, and charge a recurring fee for the membership.

How we did it

We developed an e-commerce solution that compiles classes from from FITiST-connected gyms into a member-facing scheduling interface, as well as a recurring token payment system to handle class registration purchases.

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Kelly Albrecht
Senior Digital Producer

FITiST became a success in NYC and soon expanded its operation to LA with plans for five more cities to follow.

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Redesign and upgrade for Dr.G.
Competitive Advantage
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Tom Fleming

An upgrade to increased conversions, better sales, and more flexibility

 

Competitive Advantage was experiencing a decline in their online sales. Their existing website was outdated and originally built as hundreds of static HTML pages, some inconsistent with the others. Additionally, the main site was originally laid over top of an aging proprietary ecommerce solution that wasn’t serving their needs or customers well.

How we did it

We worked with Competitive Advantage to update the design of their website, port it to the most current version of Drupal, and migrate away from their former ecommerce system to Commerce. Improvements to the checkout workflow were implemented, product images were updated, and full content control was given to Competitive Advantage to maintain product copy.

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Colin Panetta
Director of UX/UI

Since the transition, Competitive Advantage has seen their ecommerce sales far exceed their expectations and more than double in volume from their previous site.

We truly appreciate everything you have done for us.

Dr. Alan Goldberg, Sports Performance Consultant
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An updated subscription system for multimedia learning resources.
Yale University Press
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Sean Eddings
  • Senior Development
    Kelly McCabe

Yale University Press (YUP) sought to leverage organic groups in Drupal 7 to create a new site that would be easy to use and easy to maintain.

YUP, with the help of the University ITS Department, was able to manage the migration of the content and most of the functionality. They were looking for expert help with aspects of registration for two different types of users (students and instructors), authentication, and a permissions structure that would allow limited-time subscriptions to constrained sets of content. In addition, custom reports and administrative tools were needed to allow the site administrator to understand and have basic controls over user activities on the site.

How we did it

We worked with a very detailed set of specifications on this project. The team at YUP were very clear about the data structures and attributes that were needed. Drupal's organic groups were the perfect solution for the needs of this project. Some parts of the site needed to be accessible to accounts with codes from a specific book. Other parts of the site needed to available to students with access to any book.

We built two separate registration forms with different fields on each form. On the site, users self-select the form that they need to fill out. Successful registration requires a valid access code for student account, which are then automatically activated. Instructors are able to register without entering an access code, but those account need to be reviewed and activated by the site administrator. Automated emails are sent during and after registration, and notification are sent to users when their account is about to expire.

After registration, all of the information entered during registration is visible and editable by both the user and the administrator on the user’s account page. Some custom work was needed to make this page display the correct fields in a user-friendly format. We used the Yale authentication system as the basis of the site authentication functionality for the site. It was important, though, that the login screen had to not look like a Yale login screen since most of the site users would have no direct connection with the Yale community. 

Access codes needed to be generated within the system by the site administrator for the two existing volumes of the text. All codes needed to be associated with a specific volume of the text (Book 1 or Book 2), and to not be able to be transferred to a different account or otherwise be re-used. Since Books 3 and 4 were in production at the time of this project, the system needed to allow the administrators to generate the codes for content that did not yet exist so that those codes could be printed in the books. A user account needed to be able to have multiple access codes to different content with different expiration dates.

All codes needed to be associated with a specific volume of the text (Book 1 or Book 2), and to not be able to be transferred to a different account or otherwise be re-used. A user account needed to be able to have multiple access codes to different content with different expiration dates. Access codes needed to be generated within the system by the site administrator for the two existing volumes of the text. Since Books 3 and 4 were in production at the time of this project, the system needed to allow the administrators to generate the codes for content that did not yet exist so that those codes could be printed in the books. 

Current users would need to be migrated to the new site and matched with codes that would provide access to the correct volume and for the correct amount of time. Yale was able to perform the user migration on their own using documentation and training provided by LCM.

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Rob Bayliss
CTO

The team at YUP was able to generate the needed access codes for the new books in time to meet the publisher’s deadline for including them in the books, thus avoiding a much larger account migration if codes from the old system had been used. The new system frees up the site administrator from significant involvement in user account management, and will be fully supported by the University ITS Department for years to come.

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Catalog integration for Queens Library.
Queens Library
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Kelly Albrecht

Team augmentation for increased capabilities. Queens Library needed to integrate its developing content management system into its Book and Media Catalog systems to display realtime information and allow interaction between site visitors and its collection.

We were approached for assistance in developing the custom module foundations for these integrations.

How we did it

We joined the Queens Library IT team and provided coaching as well as custom code.

Our engagement included working with in-house developers and other development teams to build custom modules, displays, and workflows to complete the integrations. Handoff of our work included training and enablement of internal Queens Library developers.

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Kelly Albrecht
Senior Digital Producer

Queens Library launched its new and fully integrated website on Drupal as an interface to display realtime catalog information and facilitate customer interaction.

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Continuous delivery to the LEEDuser community.
LEEDuser
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Rob Bayliss

LEEDuser helps you get your building project LEED certified with tips, checklists, sample documentation, forums, and more. All of these features, and the community that uses them run on the Drupal platform. LEEDuser needed ongoing assistance, planning, and implementation of new features for its community.

How we did it

To enhance the value to the community, we developed and implemented several enhancements. Our focus centered around adjustments to the logic behind the forum posts and replies. Our work included a more intuitive nesting and notification system, as well as new voting and ranking logic to better surface posts of value to community members. Effort was also dedicated to improving the pathways and user experience, guiding them to the desired conversations.

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Kelly Albrecht
Senior Digital Producer

The people at LCM are professional, personable, and available whenever we needed them.

Nadav Malin, President, BuildingGreen, Inc.
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Continuous delivery, embedded.
Rainforest Alliance
Processes
  • Agile/Kanban
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Jeff Landfried

Last Call is a delight to work with – not only are they top-notch developers, they are great communicators, even with the least tech-savvy amongst us. My favorite part about working with them is their unfailing can-do attitudes and ability to follow through on even the tightest deadlines. We’ve thrown all sorts of crazy complicated requests at them and they surpass our expectations every time. Last Call makes us look like web rock stars… they are so good I almost don’t want to let the word out!

Danielle Cranmer, Web Manager

When we met, Rainforest Alliance needed to upgrade their existing Drupal 6 website to the latest major version, Drupal 7.

We developed and implemented an upgrade and migration path for the site with 85 modules, including 35 custom modules, to bring the site to a fully functioning Drupal 7 build. The upgrade was fully developed and its deployment was seamless. The Rainforest Alliance site went from Drupal 6 to 7 with zero downtime.

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Kelly Albrecht
Senior Digital Producer

We enjoy a strong relationship with the Rainforest Alliance team, working together to continuously deliver strategic value in their digital properties, and were proud to be chosen for a full site redesign and upgrade.

Our work continues as the Rainforest Alliance's development team, embedded within their internal Web Service Department, scaling our resources up and down as needed.

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Searchable, relevant compliance law and policy
Five Colleges Inc.
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Tom Fleming

Five College Compliance was looking to have a website developed for storing and displaying Compliance Law and Policy information relevant to the Five Colleges of the Pioneer Valley; Mount Holyoke, Smith, Hampshire, UMass Amherst, and Amherst College. The site was to be used as a tool by these schools and certain organizations to check their compliance requirements and related statuses.  

How we did it

Last Call had several objectives for this project. We first needed to help the FCC team nail down some specific details about how they wanted to accomplish their goals and implement features like a “Compliance Calendar,” which would list various Compliance Laws and Policies by their Compliance due dates.

It was important to this project that the site’s content-- mainly Compliance Laws-- be easy to add by various contributors, and then easy to navigate by the end users. This also involved developing a publishing workflow better-suited for FCC’s needs; they wanted publishing states like “Ready for review,” and “Needs revisions,” instead of a simple “published” or “not published” system. 

Another key aspect was site filtering. Because this site was serving information for five different schools, and other various organizations, users needed to be able to filter the site specifically for their needs.  

What I most like about working with your firm is your ability to hear what I want, really "get" it very quickly and translate into a web site or whatever.

Elizabeth J. Carmichael, Director of Compliance and Risk Management, Five Colleges Incorporated
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Kelly Albrecht
Senior Digital Producer
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The Technology Transfer Office rebrand.
The Technology Transfer Office
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Tom Fleming

The Technology Transfer Office (TTO) at the University of Massachusetts was seeking a total rebrand. They needed to divorce themselves from a department image that had become stale and tired. They replaced a large portion of their staff, brought in new fresh ideas and leadership, and wanted to demonstrate their successful internal restructuring through a bold new website.

How we did it

We were hired to build a new corporate identity package including new logos, branding, slogan, and website.

Launching later that fall, we successfully captured the spirit of the restructured department and brought forward their mission to help inventors, artists and forward thinkers to patents, copyrights, protections, and most importantly attention to their creations.

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Colin Panetta
Director of UX/UI

I'm impressed with the clean look, bold photos and functional organization. The mobile version is especially cool, and is really usable.

Robert MacWright, Director, Technology Transfer Office, University of Massachusetts Amherst
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The new Coupon Craze on Drupal.
Coupon Craze
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Rob Bayliss

CouponCraze.com’s website was outdated and falling behind when it came to SEO and rankings. In order to gain market share, the owner needed a way to automate the posting and filtering of certain coupons.

You did an amazing job on Coupon Craze.

Matthew Schwartz, Founder, Chief Creative Officer, MSDS

How we did it

A new sitemap was devised, consisting of both categorization pages as well as merchant pages. Each page of the site has the ability to “feature” certain coupons, which are chosen automatically or overridden by an administrator. We leveraged Drupal to aggregate new coupons, categorizing and qualifying them automatically, as well as weeding out any duplicates as they come in. Due to the high volume of content on every page, we implemented a performance plan that met stringent testing requirements.

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Kelly Albrecht
Senior Digital Producer

“There are always bumps along the way in a project this complex, but we took them in stride and did what we had to to get it done. You should all give yourselves a serious pat on the back. For a small team we kicked some serious ass on this. Thanks.”

Matthew Schwartz, Founder, Chief Creative Officer, MSDS

Coupon Craze is now positioned well for the future. SEO value, site speed, and depth of content have all improved. The automated workflows now allow the operators more time for social media ventures and blogging.

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Continuous delivery to the council.
CIO Executive Council
Processes
  • Continuous Delivery
Team Leadership
  • Senior Producer
    Kelly Albrecht
  • Senior Development
    Jeff Landfried

We've been proud of our long standing support to the CIO Executive Council, a subsidiary of the International Data Group (IDG).

Their flexibility has allowed me to interact with them as an ad-hoc branch of my own IT department, responding to projects and help-desk issues with equal competency.

Steve Wills, Sr. Manager, Applications Development at the CIO Executive Council at IDG

How we did it

We enjoy working as a team to deliver on our full service commitments.

We deliver a range of expertise to provide solutions for things like integrating with SalesForce to pull in membership data, integrating for set automated set up of group based content access on their subscriptions driven web service. Another example, moving them to a highly available, scalable cloud based infrastructure with Apache Solr and high performance caching technologies.

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Abby Kingman
Project Manager / Scrum Master
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